Prompts that may be used by CQC inspectors to explore this…
C3.1 How does the service and staff make sure that people’s privacy and dignity needs are understood and always respected, including during physical or intimate care?
C3.2 Do staff respond in a compassionate, timely and appropriate way when people experience physical pain, discomfort or emotional distress?
C3.3 How are people assured that information about them is treated confidentially in a way that complies with the Data Protection Act, and that staff respect their privacy?
C3.4 How does the service take people's preferences and needs and their protected and other characteristics under the Equality Act into account when scheduling staff?
C3.5 Can people be as independent as they want to be?
C3.6 Are people’s relatives and friends made to feel welcome and able to visit without being unnecessarily restricted? Relates to: Services where staff control or influence arrangements for visitors
C3.7 How does the service make sure that young adults have choice and flexibility about their privacy and the amount of parental involvement in managing their care and support after moving into adult services?
Products that can help include...
Dignity in Care Guide (2013)
Dignity in Care Guide (2013)
Using this guide will support service providers and practitioners to improve standards of dignity in care for people who receive health and social care services.
Sections include:
- dignity factors
- legislation
- whistleblowing
- complaints
- abuse
- dignity for care workers
Dignity in Care
Dignity in Care
Collection of films on different aspects of dignity in care including privacy, personal hygiene, pain management, nutrition, social inclusiuon and communication
Dignity in Care: practical assistance (2015)
Dignity in Care: practical assistance (2015)
Use this film to see how providing help with small tasks can prevent people from needing a high level of care.
The film shows some innovative schemes which demonstrate how practical assistance can:
- help people maintain independence and dignity
- keep people safe in their homes
- reduce social isolation
Dignity in care: personal hygiene (2015)
Dignity in care: personal hygiene (2015)
Use this film to see how important it is to support people to maintain their personal hygiene. The film demonstrates how appearance and living environment can:
- help people maintain independence and dignity
- help people feel safe and comfortable
- vary from person to person and needs to reflect the standards they want
Dignity in Care: pain management (2015)
Dignity in Care: pain management (2015)
Use this film to explore how dignity is achieved in pain management. The film considers:
- how import it is for care staff to spot people in pain and that levels vary for every individual
- how people are not always able to communicate the pain they in
- the role of alternative therapies in alleviating pain
Dignity for care workers (2011)
Dignity for care workers (2011)
This section of the Dignity Guide looks at ways of improving the role of care workers by:
- improving the value and status of care work
- supporting mutual respect between people who provide care and people who receive it
Dignity in Care: pain management (2015)
Dignity in Care: pain management (2015)
Pain levels vary for every individual. Medication is important but is not always appropriate. This film also looks at the role of alternative therapies in alleviating pain.
Dignity in Care : Choice and control (2014)
Dignity in Care : Choice and control (2014)
This film helps in understanding what staff can do to support people have choice and control in their lives. Factors include:
- getting to know people so their needs and preferences are taken into account
- supporting people to do things for themselves rather than doing things for them
- being flexible about the way they support people
Privacy, dignity and independence (Good and outstanding care guide)
Privacy, dignity and independence (Good and outstanding care guide)
Recommendations and practical examples from services rated good and outstanding including;
- Check what is appropriate by the person or family / advocate, honour and celebrate different beliefs etc.
- Avoid making private records publicly available, referring to people in derogatory terms etc.
Common Core Principles for Dignity Toolkit
Common Core Principles for Dignity Toolkit
Use this toolkit to understand and apply the principles and practice needed to ensure dignity is at the heart of everything you do. Including best practice guidance and examples, this toolkit is available on-line or in paper format for £15.
Understanding intermediate care, including reablement
Understanding intermediate care, including reablement
This is a short and visually appealing guide for people using intermediate care, containing key information from the relevant NICE guidance.